Cancel your subscription first. Deleting your Trailtold account does not cancel an App Store or Google Play subscription — only the store can do that. If you delete without cancelling, the store keeps billing you and you get nothing for it, because the account it paid for is gone.Cancel in the App Store or Google Play, then come back and delete.
Purchases do not come back. Deleting your account forfeits everything you bought under it — subscriptions and park packs alike. "Restore purchases" will not recover them on a new account, and we can't re-grant them.
In the app: open Profile, scroll to the bottom, tap Delete account, and confirm. Deletion is immediate and permanent. There's no undo and no grace period.
Deleting from the app
If you have a subscription, cancel it first — in the App Store (Settings → your name → Subscriptions) or in Google Play (Payments & subscriptions → Subscriptions). We cannot cancel it for you, and deleting your account will not stop the billing.
Open Trailtold and make sure you're signed in.
Go to the Profile screen.
Tap Delete account, below Sign out.
Read the confirmation and confirm.
Your data is removed and you're signed out straight away. If something goes wrong partway through, the app will ask you to try again — retrying is safe and will finish the job rather than doing anything twice.
If you can't sign in
If you've lost access to your account and can't use the in-app flow, email[email protected] from the address your account uses and ask us to delete it. We'll confirm the request before deleting anything, and we'll confirm again once it's done.
What gets deleted
Everything below is removed permanently:
Your profile, including your display name.
All of your contributions — published, still awaiting moderation, and previously rejected alike.
All of your tour reviews and ratings.
Every follow relationship in both directions: the people you followed, and the people who followed you.
Every block in both directions.
Any reports you filed.
Your entitlement records — what your account had unlocked.
Your entries in other people's activity feeds.
Your login itself — the email address and password held by our authentication service.
Once deletion finishes, your display name and your posts are gone from the app entirely: they no longer appear in feeds, on place pages, or on tour reviews for anyone.
What doesn't get deleted
Being straight with you about the limits:
Purchase records held by Apple, Google, and RevenueCat. We don't control those. Apple and Google keep their own transaction records, and our purchase-tracking provider keeps its own. To ask them to delete data, you have to go to them directly.
An active subscription is not cancelled. Deleting your Trailtold account does not stop billing. Cancel the subscription in the App Store or Google Play before deleting your account, or you'll keep being charged for an account that no longer exists.
Operational server logs. Logs recording things like IP addresses and request timestamps are kept for security and debugging. Those log files are size-capped and rotate, so entries are overwritten as new ones arrive. Some lines include your account's random user ID, so until they rotate away a log entry can still be associated with the account you deleted. Logs hold no email address, no display name, and none of your content.
A record that this account was deleted. We keep your account's random user ID and the date it was deleted — one opaque identifier and a timestamp, and nothing else. No name, no email address, no content, nothing that ID was ever attached to. This is the minimum we have to keep in order to honor the deletion, not an exception to it. A store subscription outlives the account that bought it, so the app store keeps sending us renewal messages carrying your old ID every billing period. Without this record, each one would create a fresh entitlement for that ID and put back the identifier we told you we'd erased. The only thing we ever do with it is answer the question "has this ID been deleted?" so the message can be dropped. It's the same principle as keeping an email address on an unsubscribe list: holding the bare identifier is what makes the erasure stick. It is never used to serve, profile, re-identify, or contact anyone, and never joined back to user data.
Note that your location was never stored on our servers in the first place, so there's nothing of that kind to delete. See theprivacy policy for how that works.
Afterwards
You're welcome to sign up again with the same email address. It will be a brand new, empty account — nothing is restored, and your old contributions don't come back.
Nothing you bought comes back. Deleting your account forfeits your purchases permanently — this is the most important thing to understand before you delete.
Your account is identified to our purchase-tracking provider by a random ID that is issued once and never reissued. A new account gets a new ID, so it is a different customer with an empty purchase history: "Restore purchases" finds nothing to restore, whatever email address you sign up with. We can't re-grant purchases by hand either.
Park packs are gone for good. A park pack is unlocked by a one-time purchase message that has already been delivered and will never be sent again, so there is nothing left to act on.
A subscription does not carry over either. If it's still live at the store it keeps billing you, but its renewals no longer grant access to anything — we deliberately ignore them, because acting on them would recreate records for the account you deleted. This is why cancelling first matters.